Last Updated: 04/02/2025
1. General Provisions
This Refund Policy applies to all services offered by Blockshift (MARKETING FINO C.A), unless expressly stated otherwise in a specific contract or agreement.
2. Eligibility for Refund
To be eligible for a refund, you must meet the following conditions:
- Request the refund within 2 business days following the date of purchase or service contract.
- Not have used the service in a way that exceeds a reasonable trial or evaluation of it.
- Comply with Blockshift's Terms and Conditions and Privacy Policy.
3. Non-Refundable Services
The following services are not eligible for a refund:
- Custom software development services, unless otherwise specified in a development contract.
- Domain registration, transfer, and renewal.
- Technical support services that have been effectively provided.
- Any other service that is indicated as non-refundable at the time of purchase.
4. Refund Request Process
To request a refund, you must contact us through the following means:
- Email: info@blockshift.co
- Phone: +582517200324
You must provide the following information:
- Customer or user name.
- Contact information (email and phone number).
- Date of purchase or service contract.
- Reason for the refund request.
- Proof of payment or transaction number.
5. Refund Evaluation and Approval
Once we receive your request, we will carefully evaluate it to determine if you meet the eligibility requirements. We reserve the right to reject a refund request if we consider that the conditions established in this policy are not met.
If your request is approved, we will process the refund within a reasonable period and notify you by email. The refund will be made through the same payment method used in the original transaction.
6. Partial Refunds
In certain cases, we may offer partial refunds instead of full refunds. This will be determined on a case-by-case basis and will be based on the nature of the service and the circumstances of the request.
7. Contact
If you have any questions or concerns about this Refund Policy, please contact us through:
- Email: info@blockshift.co
- Address: Calle Juarez y Vicente Amengual, Oficina 1, Edificio Beraca, Cabudare, 3023, Lara, Venezuela.
- Phone: +582517200324
Thank you for choosing Blockshift.
MARKETING FINO C.A
